Privacy Policy
Last updated: September 18, 2025
Introduction
At DispatchDesk ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered phone system and related services.
Information We Collect
Information You Provide
- Account Information: Business name, contact details, billing information
- User Profile: Name, email address, phone number, job title
- Business Data: Customer information, call logs, scheduling preferences
- Support Requests: Communications with our support team
Information We Collect Automatically
- Call Data: Phone call recordings, transcripts, call metadata
- Usage Data: Service usage patterns, feature interactions
- Device Information: IP address, browser type, operating system
- Cookies and Tracking: Website analytics and performance data
How We Use Your Information
We use the information we collect to:
- Provide and maintain our AI phone services
- Process customer calls and route them appropriately
- Improve our AI models and service quality
- Send you important updates and communications
- Provide customer support and technical assistance
- Analyze usage patterns to improve our services
- Comply with legal obligations and protect our rights
Information Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who help us operate our services
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: With your explicit consent for specific purposes
We do not sell your personal information to third parties for marketing purposes.
Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security audits and assessments
- Access controls and authentication measures
- Secure data centers and infrastructure
- Employee training on data protection
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Opt-out: Opt out of marketing communications
To exercise these rights, please contact us using the information provided below.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website and analyze usage patterns. You can control cookie preferences through your browser settings, though this may affect website functionality.
Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Call recordings and transcripts are typically retained for a period determined by your business needs and applicable regulations.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Phone: 1-800-DISPATCH
Address: DispatchDesk, Inc.
123 Business Drive
Suite 100
San Francisco, CA 94105
This privacy policy is effective as of September 18, 2025 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.